Accessories are missing from new machine

This can be quite a common issue which customers do contact us about all the time.

If you can't find the accessories in the box when you recieve a new machine then chances are they are stored somewhere within the machine, the user manual will normally exlplain where the accessories are stored but this is not always the case. Normally the accessories will be located in the sleeve arm removable accessory tray which will have a hinged lid which can be opened to reveal them. Some machines have two storage areas, one to the front, and the other smaller one at the rear of the removable sleeve arm accessory tray.

Some overlockers especially the higher end Babylock models have a small storage compartment within the thread stand which can be quite tricky to find. Always fully check the machine as it is very uncommon for machines to be missing their standard accessories.